Help

Contact us

• Please contact us through the Support Portal

• or  Library live chat (pop-up window)

(Please check our opening times to find out when online support is available)

Brynmor Jones Library
University of Hull
Cottingham Road
Hull
HU6 7RX

libhelp@hull.ac.uk (external library customers only)

 

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Our leadership team

Chris Awre
University Librarian

Ali Craig
Director, Academic Services Centre

Maggie Sarjantson
Collections Development Manager

Rachel Welch
Head of Customer Experience (interim)

Laura Giles
Academic Library Services Team Manager (interim)

FAQs

• Frequently Asked Questions
  (on support.hull.ac.uk)

Can't find it?

• What to do if you can't find the item you need

Study skills

• Online skills support and book appointments

Feedback

• Are we getting it right? Send your feedback

 

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Customer Service Excellence

Read about the University Library's Customer Service Excellence award. 

Library policies

• Customer service policy.
• Donations policy
• Library regulations.
• Our Service and Business Standards.
• Our complaints policy.
• University Library Customer Engagement and Communication Strategy
• Code of Conduct for Associate Members and Day Visitors of the Library