Bus_Management_ITC

Web Accessibility

What steps are we taking to ensure our websites are accessible?

This statement applies to content published on the main University of Hull website at www.hull.ac.uk. Other websites that also belong to the University of Hull and use sub-domains of www.hull.ac.uk are managed locally. Separate statements will be published for these sites which contain specific information relevant to them and will publish separate statements with information pertinent to them. Examples of such websites relate to research institutes and commercial arms of the University.

Using the website

We want as many people as possible to be able to use our website and we are continually working towards improving its accessibility. We follow general principles of usability and universal design and endeavour to meet level 2 (AA) of the Web Content Accessibility Guidelines (WCAG) 2.1.

In this accessibility statement, we refer to browser plug-ins and other tools that may make your experience of web content more comfortable or productive. These suggestions are provided in good faith from reputable sources but please note that plugins and software are used at your own risk. The University of Hull is not responsible for any issues arising from the use of tools or plugins over which they have no influence or control. Plugin suggestions are for the Chrome browser but similar (or identical) plugins exist for other browsers. 

Our website will allow you to:

  • zoom in up to 200% without the text spilling off the screen

  • on a laptop/PC browser, you can magnify text either by

    • increasing the default font size in your browser settings, and/or

    • increasing the default font size with a browser plugin (for example A+ Font Size Changer Lite) and/or

    • using the inbuilt browser zoom function (CTRL + (Windows) or CMD + (Mac))

  • navigate most of the website using tab, shift-tab, enter and arrow keys or speech recognition tools

  • listen to most of the website using a text to speech tool

  • skip to main content using the tab on your keyboard on most of our pages

  • pages have been designed so that users should be able to change font size and colours within the browser or using browser plug-ins like HighContrast

  • most pages are structured with heading levels allowing screen reader users to instantly skip to the section they need. Dyslexic and other users can also benefit using browser plugins like headingsMap 

  • We provide some 360-degree tours. These are very valuable to people with particular disabilities and access needs but are not wholly accessible.

We’ve also made the website text as simple as possible to understand.

How accessible this website is

Though we are committed to making our website accessible, we know some parts of this website are not fully accessible yet. For example:

Images and multimedia

  • Some multimedia and auto-scrolling content across the site cannot be paused or hidden, for example on our homepage

  • Some images may not have appropriate descriptions

  • Some videos may not have captions or audio descriptions, for example on our Choose Hull page

  • 360 interactive tours are not accessible to keyboard users, examples include virtual tours of some of our accommodation

Forms and activities

  • Some interactions cannot be navigated by solely using a keyboard, e.g our search function. We are currently rebuilding this feature which will resolve this issue

Navigation and keyboard

Page view and personalisation

  • The use of some colours on our website may cause contrast issues (see www.hull.ac.uk/choose-hull/study-at-hull/admissions as an example)

  • Many PDFs are not yet fully accessible to screen reader software or users requiring high magnification with reflow. We recommend readers to open the PDFs in Microsoft Word. The Web layout view in Word is likely to give a better reflow and magnification experience up to 500%. Immersive Reader in Word also gives a range of reading options. An example is a PDF document on our admissions policies 

Please see our technical information section below to find out more about the known accessibility issues on our website, and what we are doing to resolve these.

Making changes to your device

There are several customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provides advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, Word or HTML please contact us using the details below and let us know what it is you’re trying to find out about. We will aim to get back to you within 5 working days:

Digital Team
Student Recruitment & Marketing Directorate
University of Hull
Cottingham Road
Hull
HU6 7RX

Email: digital@hull.ac.uk
Telephone: +44 (01482) 346311

It may also be possible to contact us directly via Live Chat or Messenger from our homepage

Reporting accessibility problems with our website

We’re always looking to improve the accessibility of our website. If you have an accessibility query, including about content outside of the scope of the latest accessibility regulations, identify any problems not listed on this page, or think we are not meeting accessibility requirements, please get in touch:


We will look into your feedback and aim to get back to you within 5 working days.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility 

The University of Hull is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 - AA standard, due to the instances of non-compliance and exceptions listed below.

Non-accessible content 

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Images and multimedia

We recognise there are some issues with our images and multimedia and aim to have resolved these by November 2021, except when the audio or video is a media alternative for text and is clearly labelled as such:

  • Some images do not have a text alternative, so people using a screen reader cannot access the information (WCAG: 1.1.1)

  • On some of our course pages, the assessment graphics are not perceivable (WCAG: 1.3.1)

Forms and activities

We are working to address these issues during 2021:

Navigation and keyboard

The majority of the below will be resolved by December 2021, however, we estimate the full piece of work will be resolved during 2021. We will provide updates on our progress, on this webpage:

  • Some headings, regions, lists, and tables are not coded appropriately (WCAG: 1.3.1)

  • Some elements visually styled as headings are not coded as such (WCAG: 1.3.1)

  • Tabbed content doesn't always have an appropriate role (WCAG: 1.3.1)

  • It isn’t always possible to skip elements that are repeated across all our web pages (WCAG: 2.4.1)

  • Our pages don’t always have descriptive and informative titles (WCAG: 2.4.2)

  • The navigation order of links, form elements and similar parts of our webpages isn’t always logical and intuitive (WCAG: 2.4.3)

  • It isn’t always clear which element of the page has the current keyboard focus (WCAG: 2.4.7). While we are working on this you may find a plugin like Focus Indicator helpful to use. 

  • Few of our current PDFs are tagged with a heading structure. This makes it more difficult for screenreader users. (WCAG: 1.3.1)

Page view and personalisation

The majority of the below will be resolved by December 2021, however, we estimate the full piece of work will be resolved during 2022. We will provide updates on our progress, on this webpage:

  • Our text and image contrast ratio is not always high enough (WCAG: 1.4.3)

  • Sometimes you lose content when you reduce the screen size (WCAG: 1.4.10)

  • We don’t have a consistent contrast ratio of 3:1 for elements like buttons, images and links (WCAG: 1.4.11)

  • Sometimes you lose content and functionality when line spacing, paragraph spacing, font size and letter spacing are increased (WCAG: 1.4.12)

  • Sometimes resizing visually rendered text up to 200% causes the text, image or controls to be clipped, truncated or obscured (WCAG: 1.4.4)

  • Some of our automatically moving content can’t be paused or stopped (WCAG: 2.2.2)

  • Many PDFs will not reflow effectively - for example, the content may be truncated on page breaks (WCAG: 1.4.10)

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some non-essential PDF documents that were published before 23 September 2018 may not be fully accessible. All subsequent PDF documents will comply with accessibility regulations. 

Maps

Our website has online maps which are unlikely to be fully accessible because of the assistive technologies used in their development. An alternative format is provided in most circumstances. For example, links to PDF files, such as our campus map where this is intended for navigational use.

Third party-content

Our site uses third-party content which may not be fully accessible. This includes content we publish on social media channels such as Twitter or YouTube. We are responsible for ensuring the accessibility of the content we produce, however, we have no control over the accessibility of these platforms.

For further details on our third-party systems and their content, please see the third party providers page

Multimedia published pre-Sept 23/2020

Not all of our audio or videos items have captions or transcriptions, and some videos without audio should ideally have audio descriptions. We are working to develop transcripts or alternative versions of all our videos and audios published on or after September 2020. 

Livestream

Live-streamed video does not always have captions, depending on presenter tools and confidence. This is exempt from the regulations. Recorded videos have automated speech recognition and transcripts

Disproportionate burden

This section covers issues that we cannot fix right now. We’ve assessed the cost of fixing these issues but believe that doing so would be a disproportionate burden within the meaning of the law.

360° virtual tours

Our 360° virtual tours are not keyboard accessible nor are they accessible to blind users. The latter would be extremely difficult to achieve technically - but the former should be possible, and we are actively exploring more accessible interfaces. In the meantime, we believe that the benefits of this partially accessible content for disabled people with mobility issues or anxiety issues outweigh the disadvantages and we offer 1:1 orientation training to blind students as part of our normal support. Consequently, we are claiming virtual tours as a disproportionate burden for this year. 

Third parties

There would be a disproportionate burden to do an accessibility audit for our third-party suppliers. We are, however, contacting these providers and asking them to publish accessibility statements with a view to continuing our work with them.

For third parties where accessibility statements are already available, please see the third party providers page

How we tested this website

  • We worked with AbilityNet to produce a detailed report on a sample of our most popular pages to highlight issues.

  • This website is scanned automatically every five days using an external service. The scan report highlights any content that is not compliant with WCAG 2.1.

  • Key page types were sampled with a suite of automated testing tools (WAVE, Site Improve and Lighthouse).

What we’re doing to improve accessibility

We aim to establish a University accessibility compliance working group and a full schedule of our programme of support will be published in 2021. This will outline how we intend to continue our work to become fully compliant with the WCAG 2.1 guidelines.

We are continually working on our content and site structure, and finding ways to make the site more intuitive and easy to navigate. In addition, we are:

  • Working through our existing PDFs and replacing them with HTML web pages or accessible alternatives

  • Developing a training programme for website contributors and moderators on how to build accessible web pages

  • Working on functionality to include an audio description on all applicable videos uploaded on or after 23 September 2020

This statement was first published on 23 Sept 2020 and updated on 14 April 2021