IT Services

We're committed to supporting, improving and transforming the way IT is used across the University.

The Staff and Student Portal is your first point of call for all University IT queries.

Students and staff can use the Staff and Student Portal to access service information, search for user guides and answers to frequently asked questions, and to log and track requests and queries. It has advice and information on a wide range of topics including IT account access, printing and scanning, connecting to wifi, email access, software, file storage, remote working and information security.

University of Hull students

Need support?

  • If you're a student or member of staff, visit the Staff and Student Portal to log and manage your requests. You can also access key service information and advice 24/7.
  • If you don’t have a University IT account, or your account is not working, please complete this form to submit your enquiry.

Having trouble logging in?

Locked out of your account?

If you are locked out of your account, this could be due to either entering an incorrect password too many times or suspected malicious activity. Please complete this contact form and we'll contact you as soon as possible.


Guest wifi

Visitors can connect to the Guest WiFi today and receive speeds of up to 50mbps.

How to connect:

  • Select UOH-Guest from the list of wireless networks on your laptop or mobile device.
  • Open your browser and you will be redirected to a login page.
  • Enter your email address and mobile number.
  • Tick the boxes to accept the terms and conditions and then press ‘Get Online’.
  • After a few moments, you will see the word ‘success’.
  • You are now connected! Close and re-open your browser to go online.


The eduroam service offers impressive speeds of up to 100mbps across the University campus.

How to connect:

  • Connect to the UOH-Guest network using the instructions above
  • Browse to and follow the instructions to download the eduroam installer.

Need to know

eduroam (UK)



Campus-wide printing

SmartPrint machines allow University staff and students to print documents from any open access PC, laptop, mobile or tablet when connected to the eduroam wireless network. SmartPrint machines can also copy and scan documents to email.

Software catalogue

We have a range of software available to students and members of staff, for use on personal machines and University-owned hardware.

Viper - High Performance Computing

Viper is the University of Hull's first institutional High Performance Computer (HPC). Our mission is to be recognised as a leader and a centre of excellence in the provision of quality HPC services and support.

The University of Hull is committed to research excellence and Viper is key for meeting the ever-growing demands of the University research community. Viper is based on technically advanced and innovative systems that enable excellence in HPC dependent research. Researchers at the University can now solve large, complex and challenging problems in a fraction of the time that it would take a conventional computer to complete.

Viper is available to all research staff and postgraduates at the University of Hull for free, and provides an environment that will stimulate innovation and support world class research.

As well as managing the HPC facility, IT offer the following services to help the research community make the most of the resources available:

  • Training, including on topics such as Linux, High Performance Computing and software development

  • Support and advice on areas such as migrating tasks from the desktop to HPC and HPC workflows

  • Software engineering resource to work with researchers and research groups to develop and optimise code to run on the HPC

  • Advice and assistance on the inclusion of HPC in research proposals

For more information, please visit the Viper website.

Multifactor Authentication and Security

Multifactor Authentication (MFA)

We are introducing the use of Multifactor Authentication (MFA) on your university email to provide an additional layer of security on your account.

MFA works by requiring another method of authentication in addition to your university email and password. This will be required to access university email as well as other university services.

Staying Cyber Secure

The Staying Cyber Secure pages provide advice and guidance on how to protect your accounts and devices and stay safe online.

Visit the Portal and search for “Staying Cyber Secure”.