As a student of the University of Hull you have the right to complain if you are dissatisfied with any aspect of your learning experience or other services received. The University defines a complaint as
an expression of dissatisfaction by one or more students about a university’s action or lack of action, or about the standard of service provided by or on behalf of the university.
Your complaint must be raised within three months of the date on which the event complained about occurred, or on which you could reasonably be expected to have known about the matter.
The Complaints Procedure has been designed to ensure that your complaint is handled as fairly, consistently and as quickly as possible. The following summarises the complaints procedure for students, which should be referred to alongside the full text of the Regulations, which can be downloaded here.
Formal Resolution – Stage One (Departmental Complaint)