Help centre
Graduation
Step on to the stage with confidence – find out about dates, robing, tickets and more.
Booking your tickets and gown
- How do I register and book tickets for my graduation ceremony?How do I register and book tickets for my graduation ceremony?
- When will my tickets arrive for my graduation ceremony?When will my tickets arrive for my graduation ceremony?
- How do I order my gown for my graduation ceremony?How do I order my gown for my graduation ceremony?
- What’s the dress code for graduation ceremonies?What’s the dress code for graduation ceremonies?
Attending your graduation
- Am I eligible to graduate?Am I eligible to graduate?
- When is my graduation?When is my graduation?
- When do I need to arrive at the graduation venue?When do I need to arrive at the graduation venue?
- How long is the graduation ceremony?How long is the graduation ceremony?
- What do I do when it's my turn to collect my graduation certificate?What do I do when it's my turn to collect my graduation certificate?
- What can I bring with me to my graduation ceremony?What can I bring with me to my graduation ceremony?
- Are children allowed to attend graduation?Are children allowed to attend graduation?
- Does the graduation venue have disability and mobility access?Does the graduation venue have disability and mobility access?
- Will the graduation ceremony be recorded?Will the graduation ceremony be recorded?
- What happens after the graduation ceremony?What happens after the graduation ceremony?
- Can I attend my graduation ceremony online?Can I attend my graduation ceremony online?
- I can’t attend graduation. What do I need to know?I can’t attend graduation. What do I need to know?
- What if my plans change and I can't attend my graduation ceremony?What if my plans change and I can't attend my graduation ceremony?
- Can I swap to a different day if I can’t make my graduation?Can I swap to a different day if I can’t make my graduation?
Travel and accommodation
- Where is Hull’s graduation ceremony venue?Where is Hull’s graduation ceremony venue?
- Where can I park for my graduation ceremony?Where can I park for my graduation ceremony?
- Do you offer accommodation for graduation ceremonies?Do you offer accommodation for graduation ceremonies?
Certificates and transcripts
- Where can I find my university transcript?Where can I find my university transcript?
- Can I order a replacement university award certificate?Can I order a replacement university award certificate?
- How do I verify a candidate’s university award certificate?How do I verify a candidate’s university award certificate?
International students, families and guests
- I’m no longer in the UK. Can I still attend my graduation ceremony?I’m no longer in the UK. Can I still attend my graduation ceremony?
- Can I bring my family members with me to my graduation ceremony?Can I bring my family members with me to my graduation ceremony?
- Do my guests need to apply for a visa to attend my graduation?Do my guests need to apply for a visa to attend my graduation?
Booking guest tickets
- Can I buy tickets on the day of the event?Can I buy tickets on the day of the event?
- Can my guests sit separately?Can my guests sit separately?
- Do children need a ticket?Do children need a ticket?
- Do I need an AXS account and how do I set one up?Do I need an AXS account and how do I set one up?
- How do I book accessible tickets?How do I book accessible tickets?
- How do I book extra tickets?How do I book extra tickets?
- How do I book my guest tickets?How do I book my guest tickets?
- How do I get a refund on my guest tickets?How do I get a refund on my guest tickets?
- How do I use my tickets to gain access to the arena on the day of my graduation?How do I use my tickets to gain access to the arena on the day of my graduation?
- How many guest tickets can I buy?How many guest tickets can I buy?
- I forgot to book my free tickets and have only booked my paid tickets, what do I do?I forgot to book my free tickets and have only booked my paid tickets, what do I do?
- I have purchased my tickets but can’t see them on the app/haven’t received them, what do I do?I have purchased my tickets but can’t see them on the app/haven’t received them, what do I do?
- The site thinks that I am a ‘bot’, what do I do?The site thinks that I am a ‘bot’, what do I do?
- What do I do if my guests are coming separately?What do I do if my guests are coming separately?
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