Torch

Joanna Carter

Student Insight and Sector Policy Manager

Faculty and Department

  • Planning, Projects and Faculty Services
  • Strategy and Insight Service

Qualifications

  • BSc (University of Wales)
  • MSc (University of York)
  • PGCert (University of Hull)

Summary

Jo joined the University of Hull in November 2017 and works as a Student Insight and Sector Policy Manager in the Strategy and Insight Service.

With analytical skills developed over almost a decade of working as an Intelligence Analyst for Humberside Police, the latter four years in a senior position, Jo's work at the University of Hull is focused on producing actionable insights about the student journey and sector policy within Higher Education.

Within the Student Insight and Sector Policy Team, Jo undertakes analysis of student survey data sets including the National Student Survey (NSS) and Module Evaluation Questionnaires (MEQs); managing processes, streamlining reporting, and presenting student experience insights to a variety of audiences in multiple formats. The team's aim is to develop and support the use of data for enhancement of teaching and learning and translate student feedback into meaningful insights about the student experience.

In 2021, Jo completed a Postgraduate Certificate in Academic Practice (PCAP) and became a Fellow of the Higher Education Academy.

Postgraduate Certificate in Academic Practice

•Development of knowledge and expertise in delivering, designing and researching learning, teaching and assessment related to the practical context of my role.

•Module 1: Quality Learning Experiences in the Disciplines

Critical incident assignment – a reflection on my experience of delivering an MEQ workshop and facing challenging questions from an Academic. During this module, I undertook two teaching observations of course colleagues and I was twice observed delivering workshops; a session on MEQs with an emphasis on reflecting on feedback and feeding back to students, and a session on interpreting MEQ data.

•Module 2: Effective Learning Design and Assessment

Curriculum re-design assignment – undertook a critical examination of curriculum theory and the implications for my practice. I identified several aspects of workshops I have been involved in that would benefit from re-design, incorporating more elements of group reflection and inclusivity. I also conveyed how insight from the ‘hidden’ curriculum can be used to help shape delivery.

•Module 3: Researching Learning & Teaching Practice in the Disciplines

Research Project – “Teacher reflections on Module Evaluation Questionnaire results used to close the feedback loop: An evaluation of the conversion of feedback to proposed enhancement activity to inform process improvement and understanding”. This was an in-depth look at the challenges faced by teachers in using data to enhance their practice and translating data into practical actions.

Awards and prizes

Outstanding Teamwork Nomination

2023

Nominated in the Outstanding Teamwork Category at the Inspired in Hull 2023 Awards

Teaching Excellence Awards Finalist

2018

Committee/Steering group role

MEQ Working Group Co-Chair

2019

QSN Special Interest Group for MEQs - Member

2019

Conference presentation

HEIR Conference Input

2022

Poster submission and 'lightning talk' on "Evolving staff engagement with survey results and interaction with data" at the HEIR 2022 Conference: Institutional Research In A Changing Higher Education World.

Presenter at the 2021 Advance HE Surveys and Insights Conference

2021

I presented my work on the translation of student feedback into enhancement activity at Advance HE's 2021 Surveys and Insights Conference, "Adapting to challenging times". I produced a video presentation on how the move to online teaching in 2020 influenced enhancement activity in response to the student voice. My work focused on the enhancement activity documented by staff when they provide a reflection on their MEQ feedback. Staff responses to feedback are sent out to students to demonstrate that feedback is listened to and acted upon; closing the feedback loop for MEQs. My research and analysis looked at whether it was possible to see an impact of these changes on the next student cohort.

Membership/Fellowship of professional body

Fellow of the Higher Education Academy

2021

Other

Teaching Excellence Academy Blog Post

2021

Closing the loop - evaluating the use of student feedback to enhance teaching

Association of University Administrators Guest Blog

2021

Taking closing the loop further at the University of Hull Guest blog post for EvaSys Evaluation and Assessment

EvaSys Guest Blog

2021

Responding to the Student Voice: How University of Hull Aims to Improve Student Satisfaction on Feedback Response

Great Debates in HE

2019

Co-presented a Teaching Excellence Academy Great Debate on Unconscious Bias and Teaching Evaluations.

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