How do I upload documents for my Clearing application?

If we need additional documents to support your Clearing application, we'll let you know exactly what we need and how to send them. Once we've received your documents, we'll review them as quickly as possible and contact you if we need anything else.

How do I submit my documents?

If we ask you to provide documents, we'll explain how to submit them as part of your application.

Before uploading your documents, make sure:

• They're clear and easy to read.
• All pages are included.
• Your name and qualification details are visible.
• You send the documents we've requested.

If you're unsure what you need to provide, our team is happy to help before you submit anything.

What file formats are accepted?

Where possible, upload documents in common file formats such as:

• PDF
• JPG or JPEG
• PNG

Photos taken on a smartphone are usually accepted, provided they're clear, well-lit and all the information can be read easily.

If you're having difficulty uploading your documents or aren't sure whether your files are suitable, please get in touch and we'll be happy to advise you.

Why might my documents be delayed?

To help us review your documents as quickly as possible, check that:

• Your images aren't blurred or cropped.
• Every page has been uploaded.
• The files open correctly.
• You've sent the documents we've asked for.

If we can't read your documents or need additional information, we'll contact you and explain what we need.

How long will it take for my documents to be checked?

We'll review your documents as quickly as possible once we've received them.

Checking times can vary depending on how many applications we're processing, particularly during busy periods such as Results Day.

If we need any further information before making a decision, we'll contact you directly. Otherwise, we'll update you as soon as we've completed our review.

Need help uploading your documents?

If you're unsure which documents to send, are having trouble uploading them or want to check what information we need, our Clearing team is here to help.

You can:

• Chat with us on WhatsApp for quick answers to your questions.
• Submit an online enquiry and we'll get back to you as soon as possible.

We'll make sure you know exactly what to do so your application can continue as smoothly as possible.