University of Hull students

Student Assistance Programme

Student life at Hull is vibrant and exciting, but may sometimes feel overwhelming.

Sometimes we need someone to listen and help us to make sense of what’s going on in our heads. That’s where the Hull University Student Assistance Programme (SAP) comes in.

SAP is a 24-hour helpline delivered in partnership with Health Assured which is available to help you with anything that’s impacting on your mental health and wellbeing. You might be feeling stressed about exams, experiencing a bereavement, feeling anxious, homesick or lonely.

You can call SAP, for free, at any time of day or night and speak to a trained and compassionate counsellor. You can also download the Wisdom app so you have access to help and support in your pocket! (use unique code MHA 148306)

To get support whenever or wherever you need it just call 0800 028 3766.

University of Hull students

Who is SAP for?

SAP is available for every student enrolled at The University of Hull. It doesn’t matter if your’re full or part time, an international student, 18 or 80 – SAP is for you!

What happens when I call SAP?

Whatever time of day or night you ring, your call we be answered by a trained counsellor. The counsellor will take some details, including what university you’re calling from. The counsellor will talk to you about how you’re feeling and help you to identify some strategies that might help. They might work through things like mindfulness techniques or recommend other resources you can use which might help.

Why should I download the App?

The App has a range of benefits. Not only can you arrange for a counsellor to call you back, speak to someone through live chat or arrange a video call; you’ll find a range of extra resources. There are videos and articles on topics from anxiety to wellness; mini health checks, breathing exercises and podcasts.

The main benefit of having the app on your phone is that it makes SAP accessible wherever and whenever you need some extra help!

Is SAP confidential?

SAP takes confidentiality very seriously but in order to ensure your safety, they will take some personal details when you call. They will only share information either with the university Mental Health & Wellbeing Team, your GP or emergency services, if you ask them to or if they are worried that you or someone else is at risk. For more information please read the privacy notice at the bottom of this page.

Do I have to pay for SAP?

Because we take the health and wellbeing of our students seriously we have have invested in this amazing resource for all of our students meaning it is completely free for you to use!

Privacy Notice

The Health Assured support line is a separate service offered to students of University of Hull. Health Assured provides a confidential service and the information you discuss with their helpline support workers is not routinely provided to the University unless your health, wellbeing or welfare is judged to be at imminent risk. In these circumstances and where the support worker thinks you need additional support they will seek your consent to share your name and information about their concerns with the Mental Health and Wellbeing Team so that they can provide you with further help. In some circumstances where you are not able to provide consent or where you refuse consent, Health Assured may still decide to share relevant information with the University where it is necessary to protect your or another person’s vital interests. This approach is consistent with the University’s student privacy notice which is available in the MyDetails section of the MyHull portal.