BJL

ICT

We're committed to supporting, improving and transforming the way ICT is used across the University.

The Support Portal is your first point of call for all University ICT queries.

Students and staff can use the Support Portal to access service information, search for user guides and answers to frequently asked questions, and to log and track requests and queries. It has advice and information on a wide range of topics including ICT account access, printing and scanning, connecting to wifi, email access, software, file storage, remote working and information security.

Support Portal

University of Hull students

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University of Hull students

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Support Portal
If you are a student or member of staff, visit support.hull.ac.uk where you can log and manage your requests online and also access key service information and advice 24/7.

If you do not have a University ICT account, please complete this form to submit your enquiry. Once you have completed the form, you will receive an automated email confirming that a call has been logged for you. Your enquiry will be forwarded to our ICT Team who will respond as soon as possible.

Phone
For urgent enquiries, call 01482 462010 weekdays 8.30 am - 5 pm (4 pm Fridays).

Having trouble logging in?

If you're struggling to log in, visit MyAdmin and click the 'forgotten password' link.

If you're still having problems, please call 01482 462010 or complete the form below to raise a support call.

Wifi

Guest wifi

Visitors can connect to the Guest WiFi today and receive speeds of up to 50mbps.

How to connect:

  • Select UOH-Guest from the list of wireless networks on your laptop or mobile device.
  • Open your browser and you will be redirected to a login page.
  • Enter your email address and mobile number.
  • Tick the boxes to accept the terms and conditions and then press ‘Get Online’.
  • After a few moments, you will see the word ‘success’.
  • You are now connected! Close and re-open your browser to go online.

eduroam

The eduroam service offers impressive speeds of up to 100mbps across the University campus.

How to connect:

  • Connect to the UOH-Guest network using the instructions above
  • Browse to cat.eduroam.org and follow the instructions to download the eduroam installer.

Need to know

eduroam (UK)

ICT

Services

Box

A simple and secure unlimited cloud storage solution, free to students and staff at the University of Hull. Box allows you to securely store, share and collaborate on documents anywhere in the world on any internet enabled device.

Campus-wide printing

SmartPrint machines allow University staff and students to print documents from any open access PC, laptop, mobile or tablet when connected to the eduroam wireless network. SmartPrint machines can also copy and scan documents to email.

Software catalog

We have a range of software available to students and members of staff, for use on personal machines and University-owned hardware.

Viper - high performance computing

Viper is the University of Hull's first institutional High Performance Computer (HPC). Within the university sector, Viper is one of the leading HPC resources and the highest rated in the north of England. Our mission is to be recognised as a leader and a centre of excellence in the provision of quality HPC services and support.

The University of Hull is committed to research excellence and Viper is key for meeting the ever-growing demands of the University research community. Viper is based on technically advanced and innovative systems that enable excellence in HPC dependent research.  Researchers at the University can now solve large, complex and challenging problems in a fraction of the time that it would take a conventional computer to complete.

Viper is available to all research staff and postgraduates at the University of Hull for free, and provides an environment that will stimulate innovation and support world class research.

As well as managing the HPC facility, ICT offer the following services to help the research community make the most of the resources available:

  • Training, including on topics such as Linux, High Performance Computing and software development

  • Support and advice on areas such as migrating tasks from the desktop to HPC and HPC workflows

  • Software engineering resource to work with researchers and research groups to develop and optimise code to run on the HPC

  • Advice and assistance on the inclusion of HPC in research proposals

For more information, please visit the Viper website.

Support Portal
If you are a student or member of staff, visit support.hull.ac.uk where you can log and manage your requests online and also access key service information and advice 24/7.

If you do not have a University ICT account, please complete this form to submit your enquiry. Once you have completed the form, you will receive an automated email confirming that a call has been logged for you. Your enquiry will be forwarded to our ICT Team who will respond as soon as possible.

Phone
For urgent enquiries, call 01482 462010 weekdays 8.30 am - 5 pm (4 pm Fridays).

Having trouble logging in?

If you're struggling to log in, visit MyAdmin and click the 'forgotten password' link.

If you're still having problems, please call 01482 462010 or complete this form to raise a support call.

Useful links

Support portal
Email
Forgotten password