Key Information
For students who have already travelled back to campus, or stayed in Hull over the winter break, Government guidance states that you should not move back and forth between your permanent home and student home during term time and should therefore stay in Hull
If you need any support during this period, please do get in touch as we are here to help. You can contact your personal supervisor or raise a query through MyHull for the Student Life team.
If you recently travelled back to campus, please make sure you have booked in for free, Lateral Flow COVID-19 testing.
The Government has advised that students who are currently at their permanent (likely home) residence, not at their term time address, should remain there and not travel back to Hull.
Exceptions to this include:
- Students identified as being on ‘critical’ courses (listed in the next drop-down box)
- Students on these courses are advised to return to face-to-face learning as planned and be tested twice, upon arrival or self-isolate for ten days
- Students who are without access to appropriate study spaces or facilities in their vacation accommodation
- Students who require additional support, including for mental health issues
- Students who stayed in Hull over the winter break, including international students
- Students on placements where the placement provider has COVID-secure measures in place, is permitted to open based on the relevant local restrictions and is content for placements to continue
- Postgraduate research students who require access to specialist facilities on campus are able to do so
- International students who have already made travel plans that cannot be delayed
The Government has confirmed that, whilst universities are to remain open, teaching and learning should be delivered online - until at least the middle of February - except for a small number of ‘critical’ courses listed below. Students on these courses are advised to return to face to face learning as planned and be tested twice, upon arrival or self-isolate for ten days:
- Medicine
- Subjects allied to medicine/health
- Veterinary science
- Education (initial teacher training)
- Social work
- Courses which require Professional, Statutory and Regulatory Body (PSRB) assessments and or mandatory activity which is scheduled for January and which cannot be rescheduled
For all those students on programmes of study not listed above, the Government has stated that they should remain where they are, wherever possible, and start their term online, as facilitated by their university until at least Mid-February.
In light of this updated guidance, we have been considering our position carefully. We want to be open, transparent and fair to our students and staff and while no-one can predict what will happen over the coming weeks and months, we believe that we should declare an intended date to resume on-campus teaching and learning activity for students not studying the identified critical courses. The Government has indicated this may happen in mid-February at the earliest, and we therefore think it is sensible to consider a date a short while after.
We have therefore made the decision that teaching this term for all courses not included in the above list will be delivered entirely online until 1 March. We believe this is the most responsible course of action in this complex and evolving situation. We will keep this under constant review and will confirm a final decision, closer to the time – but with adequate notice – considering the latest government guidance and the trajectory of the virus.
Postgraduate research students who require access to specialist facilities on campus are able to do so.
We have comprehensive risk assessments in place for all our on-campus activity and these will be regularly reviewed in line with any new COVID-19 health and safety guidance. We are keeping in touch through regular communications to make sure the University community is up-to-date with all of the latest health and safety guidance, and is reminded of what we all can do to help keep ourselves and each other safe.
You can find out more about how we are keeping you safe on campus here.
For those students who are in a vulnerable category, we understand that you may not be able to attend campus through the period of national restrictions. We are here to support you and please contact your personal supervisor or access the student support service you require.
If you commute to University,and you studying a future critical care course you are still able to do so, taking account of all public health guidance on safer travel.
You should not travel if you have been told to self-isolate because you have received a positive COVID test result, or have been in contact with someone who has; or if you experience any COVID symptoms.
All students and staff are required to adhere to the new COVID-19 guidelines, such as observing physical distancing measures, new directional guidance (including one-way systems, etc.) and new cleaning and hygiene regimes.
All students and staff (except those who are exempt) are required to wear face coverings in all applicable indoor areas.
We will be encouraging appropriate behaviours to maintain the health and wellbeing of all our students and staff.
We will be mindful that some students and staff may have a disability, a medical condition or other reason for not wearing a face covering.
Students and staff should be treated with dignity and respect at all times, recognising the sensitivities and concerns presented by the current situation.
You can read more about our positon on face coverings here.
Our on-campus accommodation remains open and our on-campus accommodation team will remain on site to support you.
Government and University guidelines surrounding accommodation remain in place and households should not be mixing at any time and no guests are permitted.
During National Lockdown:
- You must not meet socially indoors or in most outdoor places with anybody you do not live with, or who is not in your support bubble, this includes in any private garden or at most outdoor venues.
You can find the full guidance here.
Campus Facilities
We know that being at university is about a wider student experience, as much as it is about getting your degree. Our campus-based accommodation, library facilities and student services play an important part in this and we are committed to continuing to offer these safely and securely. We know, too, that the social aspects of university life are really important – sports, societies, and meeting up with friends. Our campus remains open:
- The Brynmor Jones Library is available for students at this time.
- The Library cafe is currently open for takeaway only.
- The Spar retail outlet will remain closed until further notice.
- The Allam Sport Centre is unfortunately now closed.
We know that many students who are already with us in Hull – in our on-campus accommodation and housed across the city and immediate region.
The Brynmor Jones Library will remain open and accessible to students. The Library café will also continue to provide a takeaway provision.
In correspondance with the national lockdown regualtions hospitality venues such as cafes, restaurants, pubs, bars and social clubs; with the exception of providing food and non-alcoholic drinks for takeaway (until 11pm), are subjected to close.
- The Brynmor Jones Library is available for students at this time
- The Library cafe is currently open for takeaway only
- The Spar retail outlet will remain closed until further notice
- The Allam Sport Centre is unfortunately now closed.
From 5 January 2021, all Hull Sport facilities are now closed until further notice. Below we have outlined what this will mean in regards to your memberships moving forward.
As we don't yet have a definitive time frame of how long we will be in Lockdown, we are unable to confirm exact dates on when memberships will restart, however we will continue to update you with any further news that we receive.
- Monthly Direct Debit members
- Members paying by direct debit on a rolling monthly arrangement will have their payments suspended from the next payment (Date to be confirmed)
- 1st January payment – any loss of service within January (4 weeks) will be offset against the member’s next future payment e.g. the next payment will be on the following month of reopening. For example. If we reopen 1st March the 1st payment will be 1st April.
- Any period/loss of service will be redirected to the end of a member’s initial term
- e.g. on a 12 month DD membership, if we were to close for 1 month the month of closure would be added to the end of the standard initial term meaning that the contracted initial term would end in month 13 opposed to month 12.
- 2. Fixed term Members (annual/3 month non-Direct Debit)
- If you have paid for a fixed period, any period / loss of service will be added to the end date of your membership
- e.g. on an annual upfront membership - if we were to close for 1 month, the month of closure would be added to the end of the standard initial term meaning that the contracted initial term would end in month 13 opposed to month 12.
- Services still available to you during lockdown.
- Virtual Classes through Myzone.
- If you are a Myzone Member:
- 1. Click on ‘book a class’
- 2. Select the day you would like to book
- 3. Select ‘Book’
- 4. At the time of the class, put your belt on and click ‘join now’ and enjoy!
- If you are not a Myzone Member:
- 1. Download the Myzone App
- 2. Register as HULLUK001
- 3. Input Belt number ID as ‘0’
- 4. The follow the instructions from 1 – 4 of a Myzone Member, just without the belt.
- 5. If you would like more information on purchasing a belt, please email sport@hull.ac.uk.
2020/21 Academic year
The Government has confirmed that, whilst universities are to remain open, teaching and learning should be delivered online - until at least the middle of February - except for a small number of ‘critical’ courses listed below. Students on these courses are advised to return to face to face learning as planned and be tested twice, upon arrival or self-isolate for ten days:
- Medicine
- Subjects allied to medicine/health
- Veterinary science
- Education (initial teacher training)
- Social work
- Courses which require Professional, Statutory and Regulatory Body (PSRB) assessments and or mandatory activity which is scheduled for January and which cannot be rescheduled
For all those students on programmes of study not listed above, the Government has stated that they should remain where they are, wherever possible, and start their term online, as facilitated by their university until at least Mid-February.
In light of this updated guidance, we have been considering our position carefully. We want to be open, transparent and fair to our students and staff and while no-one can predict what will happen over the coming weeks and months, we believe that we should declare an intended date to resume on-campus teaching and learning activity for students not studying the identified critical courses. The Government has indicated this may happen in mid-February at the earliest, and we therefore think it is sensible to consider a date a short while after.
We have therefore made the decision that teaching this term for all courses not included in the above list will be delivered entirely online until 1 March. We believe this is the most responsible course of action in this complex and evolving situation. We will keep this under constant review and will confirm a final decision, closer to the time – but with adequate notice – considering the latest government guidance and the trajectory of the virus.
As you will already be aware, the trajectory of COVID-19 remains uncertain; therefore, we will continue with a blended learning approach, with lectures taking place online, and as much other teaching and learning, including field trips and placements, taking place face-to-face where possible.
You will receive your timetable for this period on 11 January.
Accommodation will remain open for students and all normal services will continue to be operational, this includes laundry services and retail facilities.
For those students choosing to live with us this year, we are pleased to say that our on-campus accommodation is open. We have worked hard to make sure that it fully complies with health and safety best practice and the latest social distancing guidelines. To ensure your wellbeing, our accommodation has increased safety measures, hand sanitiser stations in high footfall areas and is based on a household model of around 8 people.
Student Support
The Student Services Central Hub, First Floor, Student Central is currently closed.
If you feel you need to see a member of staff in-person, please contact Student Services to discuss your needs.
Students can get in touch with Student Services by:
- Calling: 01482 462222
- Live chat: my.hull.ac.uk > talk to us > live chat
- Online to send a message / ask a question at: my.hull.ac.uk > talk to us > ask a question > student services
We have provided some instructions on how to access Live Chat and how to raise an enquiry.
Student Services will be contacting students directly to check in and offer support. Please make sure your mobile number that the University has is up to date. You can check your current details and update them at: my.hull.ac.uk > my Details
Our Student Futures (formally Careers and Employability), Student Life, Mental Health Support, Disability Inclusion, Learning Support and Immigration Advice teams are all providing video and telephone appointments, call 01482 462222 to book.
Students struggling with their mental health at this time can access support via the NHS and online resources from Public Health England, along with support from mental health charity Mind. In addition to this there is the OfS-funded Student Space, Every Mind Matters for adults, and Young Minds for young people.
We also have dedicated mental health support provision, detail of which can be found here.
We are here to provide support for any students who may need to self-isolate at this time. Details of the support available is available here.
Remember to immediately complete the University COVID-19 self-reporting tool via the support portal.
We are dedicated to supporting students who find themselves in financial hardship when at University, we do this by offering a range of funds which students can apply for.
If you are facing financial hardship and are unsure which of the funds is most suitable for you to apply for, please visit our student financial support pages for more information or contact us using the MyHull portal:
my.hull.ac.uk > talk to us > student services > financial support
Our Student Services team remains committed to providing you with their full support.
You can contact Student Services Monday to Friday 9 - 5 pm, call 01482 462222, or Visit myHull Portal to raise an enquiry or speak directly to one of our advisors through live chat.
Our services include:
- Mental Health Support - more information about the support available, how you can access some useful resources, and advice on dealing with the current situation is available here.
- The Student Life team are offering support and advice relating to academic issues, including assessment and engagement. They can also help with any worries and concerns regarding your University accommodation (for external private landlords, please see the HUU Advice Centre, or your landlord) and can support you if you are worried or concerned about the current situation.
- Learning Support helps students with specific learning differences, such as dyslexia and dyspraxia.
- Disability Inclusion support students with a disability and physical health concerns, both temporary and permanent.
- The Financial Support team provide guidance to students who may find themselves in financial hardship.
- The Immigration and Visa Compliance team support study-related immigration and Tier 4 sponsorship queries.
- Careers and Employability support students to decide what to do next after University and help you to develop and fulfil your career potential. More information about the support available can be found here.
- We have specialist staff available to support you with using our Assistive Technology equipment.
- The Occupational Health team can be contacted for students support on occupationalhealth@hull.ac.uk or 01482 466010.
Urgent and 24 Hour Support
If you require urgent support around any of the issues below, please utilise your local emergency and NHS contacts. We are asking you to do this, as our priority is to make sure that you are safe and receive the most appropriate support quickly.
- If you live in Hull or the East Riding and have an urgent mental health need, please contact NHS – Mental Health Response Team 01482 301701, in the first instance. For those not currently residing in the Hull/East Riding area, your GP can help direct you to your local equivalent service
- For any urgent support with regards to sexual violence, please contact the police (999 in an emergency or 101, if there is no immediate danger) and Blue Door can also help
- For urgent support with regards to domestic abuse, please contact the police and Women’s Aid
- If you have been a victim of crime please contact the police
- There are some additional specialist services, such as Samaritans and shout who you can reach out to 24 hours a day, 7 days a week which can be found here.
If you need Student Services support out of hours, please contact our campus Security team in the first instance.
Emergency: 01482 465555
Non-emergency: 01482 466868
Faculty of Science and Engineering Student Hub
Email: science-hub@hull.ac.uk
Telephone: 01482 466340
Faculty of Arts, Cultures and Education Student Hub
Visit: MyHull
Telephone: 01482 465020
Faculty of Business, Law and Politics Student Hub
Email: fblp-hub@hull.ac.uk
Telephone: 01482 463633
Faculty of Health Sciences Student Hub
Location: Allam Medical Building
Email: FHS-Studenthub@hull.ac.uk
Telephone: 01482 463342
The Doctoral College
For postgraduate research enquiries, please contact The Doctoral School on doctoralcollege@hull.ac.uk or 01482 466844.
The Library is opened from 08.30 – 20.00 pm Monday to Friday and weekends 09.00 -1730, for current University staff and students only, as a safe personal study environment.
Numbers are limited to individual study spaces and available on the Ground, 1st and 6th Floors. Each space needs to be booked through the online booking system, which is available via the Library website. If you no longer need your booking please ensure you cancel this as we do look to ensure maximum usage by re-allocating spaces if bookings are not taken up.
Entry is via our South entrance, and you will need your student card to access the Library.
You can reserve books for collection using the library search. Whilst in the Library you can request assistance by emailing libhelp@hull.ac.uk our team are there to help you.
Skills workshops, webinars and personal appointments are continuing, but being delivered online. The Skills Team will continues to help you develop academic and digital skills to support and enhance your studies and research. The team cover study, writing, referencing, resource discovery, analysis, presentation and ICT skills.
All of this can be accessed through the Skills website. New skills guide to help you learn remotely. See the new and returning students webpage.
Our Student Futures team are available Monday to Friday offering online support via telephone, video conferencing and email. It is important to us that we provide students with the help and advice that they need and that we continue to deliver our support in ways that work best for each individual.
With this in mind, we are also inviting students to complete this form to let us know how we can help them further. Following the completion of the form, the Adviser for the relevant subject area will be in touch to provide support.
In addition, students can also contact us on 01482 462222 or by raising an enquiry via their MyHull portal. Guidance on how you raise an enquiry can be found here.
Accessing ICT Services at home. The best place to find information on how to access University ICT services from home is the Support Portal. You can log into the Support Portal using your University userID and password to access key service information 24/7, explore the Knowledge Base for handy tips, users guides and answers to frequently asked questions and if you cannot find what you are looking for in the Knowledge Base you can log and track your requests online.
On the home page of the Support Portal you will see a tile for a “New and returning students” page where you can find useful links to key ICT service information to help you get started. ICT help and advice. The quickest way to receive help or advice from ICT is to use the search bar at the top of the Support Portal to find the information you require.
If you cannot find what you are looking for using the search bar, go to the service page that your issue or request relates to and complete the relevant attached form. This will mean your call is automatically directed to the appropriate specialist team rather than sitting in a queue waiting to be allocated manually, resulting in a faster response.
You can also go to the "Can't find an answer?" tile on the home page, where you will find links to contact various departments. For more information on using the Support Portal go to the “Using the support portal and logging calls” tile on the home page.
Protect yourself from phishing scams
We are currently seeing a number of phishing scams targeting University students claiming to be from companies offering information about the coronavirus, as well as fraudulent emails trying to obtain bank and personal details by offering bogus grants, awards, and bursaries.
Please be vigilant. If you are not sure an email is genuine, do not click on any links or open any attachments as a single click can compromise your account or device, and do not give away any of your personal details. Instead, forward the email to phishing@hull.ac.uk and then delete it.
For more advice on spotting a phishing scam as well as keeping safe online, go to the “Staying Cyber Secure” page on the Support Portal.
Digital Access Grant
Any student who is unable to engage with study due to issues with computer or connectivity issues and has explored all other available options can apply for the Digital Access Grant. For details on how to apply please log an enquiry at my.hull.ac.uk
Teaching
Library support for online and remote learning. We have developed new induction videos to introduce the library, learning at university, academic skills and safety and security. If you haven’t already seen these videos as part of induction, you can find them on our webpage for new and returning students. We have a brand new Library Search, designed to help you find electronic resources including books and journals.
Need Library or ICT Support?
We can be reached via Library Live Chat or the Support Portal. The Library Skills Team has lots of useful SkillsGuides to help you make the most of your studies. Remote learning SkillsGuide. Microsoft (Office) 365 SkillsGuide. The Digital Student. Skills for Study
The Library Skills Team will have an interactive workshop programme covering core university skills. Workshops start in November and will be available for booking before. The University has introduced new tools to help you develop your learning and connect with other students in your studies.
All students have access to Microsoft Office. Get started at 365.hull.ac.uk. Microsoft Teams is available to all students at the University of Hull. Immersive Reading is available for Canvas pages and throughout the Microsoft Office suite.
Immersive Reader can read text aloud, translate into different languages, highlight specific lines of text and visualise word meanings through illustrations. It is a great tool that can help you access the material in the course in a smart and efficient way. We do hope that you find it useful.
Graduation
As you will be aware, our 2020 summer graduations ceremonies were postponed due to the COVID-19 Pandemic. We know this was disappointing for those of you who were due to graduate this summer, as you would have been looking forward to marking this major milestone and your time at Hull.
We would also like to inform you that due to the on-going guidance, our Winter 2021 ceremonies are to be postponed until July 2021. We know that many of you will be as saddened as we are at having to make this decision, but it is our main priority to ensure that our community operates as safely as possible.
We wanted to update you on our plans for the physical celebrations that are due to take place in 2021.
You will be invited to attend a ceremony in July 2021, week commencing 19 July. The dates of the individual ceremonies will be communicated to you later in the year.
Unfortunately, due to the on-going guidelines and situation, the usual January graduating ceremonies will be re-scheduled to July 2021, during the period 19 -31 July. The dates of the individual ceremonies will be communicated to you later in the year.
Summer 2021 graduates will be invited to attend a graduation ceremony in July 2021, week commencing 26 July. The dates of the individual ceremonies will be communicated to you early in 2021.
Travel
We understand that some international students may have already made plans to travel to Hull from overseas and cannot change these to meet the new Government guidance, we want to assure students in this position that we are able to welcome and support you back on campus. If you need any advice regarding travel, please contact latearrivals@hull.ac.uk
All international students traveling to the UK will be required to complete a passenger locator form before arriving in the UK, and passengers travelling from a country not on the exemption (travel corridor) list will need to self-isolate in their accommodation for ten days. Details of the support available for students self-isolating (including food deliveries, laundry provision, etc) can be found here.
For the latest UK Government travel guidance please visit the gov.uk webpage.
Additional Advice for new international students
Arriving in the UK
We would like to be prepared for your arrival in order to make your experience of coming here as smooth as possible. Please complete this form to let us know when you intend to travel to the UK.
Depending on where you are travelling from, you may need to self-isolate for up to 10 days on arrival. Our pick up service will be available all throughout the Christmas holidays for student living on or off campus.
It is vital that students book their pick up from the airport well in advance. Students arriving between the 23rd December and the 7th January, students MUST book their pick up imperatively before the 20th December.
There will only be a skeleton staff available to support your arrival and our normal service will resume from the 4th January.
Contact details and self-isolation
It is important to arrange at least a few weeks of accommodation prior to your arrival in the UK, as you may need to self-isolate when you arrive and will need to provide UK Border Control with your contact details.
Students Currently in the UK
We appreciate that you have had to make difficult choices in the last few months, to travel to study in the UK, or to return home to study remotely. Thank you for keeping us informed of your decisions.
The International Engagement and Compliance Team is here to support you whether you continue to study in the UK, or if you are studying remotely in your home country and will soon be making plans to return to the UK.
If you are in the UK but plan to return home soon, please inform your Faculty Hub.
If you are in the UK and your visa is due to expire please contact our team as soon as possible.
Making your UK Student Visa application outside the UK
You should have enrolled on your course by now. Please continue to engage with your studies remotely until you obtain your visa, and are able to safely travel to the UK.
Your Student Visa
Your visa will not be affected if you are studying remotely (inside or outside the UK), as long as you engage with your course, by attending online teaching events, accessing your learning portal(s) and submitting any coursework or assignments you are expected to complete as part of your course.
Useful Links
UK Visa and Immigration, including Coronavirus advice for UK visa applicants and visa holders
UK Government foreign travel advice
UK Council for International Student Affairs, including Coronavirus and visa advice for international students