Students near Derwent

Problems with your visa

Find out what to do if you experience problems with your visa. If you are unsure about what to do next, we can help - contact us.

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Your visa application could be rejected as invalid if:

  • you submit incorrect visa application form
  • you do not provide proof of your identity, BRP (if applicable) and other mandatory documents listed on your Tier 4 checklist.
  • you do not complete your visa application process OR you do not submit your biometric details.

If this happens your visa application will not be processed and you will be notified by UKVI by post or email. UKVI should refund your visa application and IHS fees, but may retain an administration fee.

What to do next

Please contact us to discuss your options as a matter of urgency.

Your further options will depend on whether you have a valid leave when you receive the UKVI decision and whether you meet the UKVI requirements and have up to date evidence to submit a new application. 

It may be possible to use your current CAS number (providing it is still valid by the time you are in a position to make your next application).

Your visa application could be rejected as invalid if:

  • you submit incorrect visa application form
  • you do not provide proof of your identity, BRP (if applicable) and other mandatory documents listed on your Tier 4 checklist.
  • you do not complete your visa application process OR you do not submit your biometric details.

If this happens your visa application will not be processed and you will be notified by UKVI by post or email. UKVI should refund your visa application and IHS fees, but may retain an administration fee.

What to do next

Please contact us to discuss your options as soon as possible.

Your options will depend on when your course start date is and whether you continue to meet the UKVI requirements and have up to date evidence for the next visa application and can obtain your visa, travel to UK and enrol before our late enrolment date (also referred to as your latest start date).

If you are a continuing student, it will also depend on how long it will take you to make a new visa application and return to the UK to resume your studies.

When the UKVI processes your visa application, they may decide that you do not meet relevant immigration rules, for example:

  • your CAS was not valid at the time of your application
  • information on your CAS did not match the documents you have submitted
  • you did not have enough money in your bank account or you have not held your funds for at least 28 consecutive days before the date of your visa application
  • the UKVI did not find you a genuine student following the credibility interview
  • you did not meet other Tier 4 requirements

Please note that visa refusals must be declared on all your future UK visa applications and sometimes on visa applications to other countries.

What to do next

If your application is refused, it is important that you contact us as a matter of urgency. There are strict deadlines on what you can do next and it is very important that you get in touch with us as soon as you received your UKVI refusal notice. Please email immigration@hull.ac.uk with scanned copies of your decision letter and all of the documents that you submitted with your visa application to enable us to assess the UKVI decision and to advise you on further options available to you.

Your further options will depend on when you made your visa application, whether your visa is still valid and whether you can successfully challenge the UKVI refusal or make a new visa application.

If you can show that you submitted correct evidence with your visa application and that UKVI made an incorrect decision, you’ll have an option to apply for UKVI decision to be reviewed by way of an Administrative Review.

The implications of refusal are very serious, you may not be able to continue studying and may have to leave the UK.

When the UKVI processes your visa application, they may decide that you do not meet relevant immigration rules, for example:

  • your CAS was not valid at the time of your application
  • information on your CAS did not match the documents you have submitted
  • you did not have enough money in your bank account or you have not held your funds for at least 28 consecutive days before the date of your visa application
  • the UKVI did not find you a genuine student following the credibility interview
  • you did not meet other Tier 4 requirements

Please note that visa refusals must be declared on all your future UK visa applications and sometimes on visa applications to other countries.

What to do next

If your application is refused, it is important that you contact us as a matter of urgency. There are strict deadlines on what you can do next and it is very important that you get in touch with us as soon as you received your UKVI refusal notice. Please email immigration@hull.ac.uk with scanned copies of your decision letter and all of the documents that you submitted with your visa application to enable us to assess the UKVI decision and to advise you on further options available to you.

Your further options will depend on whether you can prove that UKVI made a mistake when deciding your application and whether there is sufficient time for you to ask for your application to be reviewed by way of Administrative Review.  An Administrative Review could take a long time and you may have to delay your studies.

If an Administrative Review is not the right option and you have enough time to make a new visa application, travel to the UK and enrol before the latest start date, you must obtain a new CAS number and prepare up to date documents that meet all of the current immigration rules.

Depending on the reasons for refusal, you will need to provide up to date evidence that you meet Tier 4 visa requirements before the University can consider your  new CAS request.

You may have to defer your studies if you cannot obtain your visa in time for the start of your programme with us.

If you are a continuing student, it will also depend on how long it will take you to make a new visa application and return to the UK to resume your studies.

In some cases, University may not be able to issue you another CAS.

What to do next

If you believe there is a mistake on your BRP, such as incorrect personal details, length of your visa or working conditions, you can ask UKVI for it to be amended.

You can always contact our immigration advisers if you are not sure whether there are any errors or if you want us to check it for you.

You must report your error online within 10 days of receiving your new BRP. UKVI should get back to you with further instructions within a week.

 If there is a mistake with the length or conditions of your visa, you may need to apply for an administrative review.

You must apply for the administrative review within 14 days of receiving your BRP. It costs £80 and it may take up to 28 days for UKVI to consider it. If UKVI agrees there was an error, they will refund your payment and let you know what to do next in order to replace your BRP.

Please contact us for further assistance so we can advise you what to do next.

What to do next

If you believe there is a mistake on your BRP, such as incorrect personal details, length of your visa or working conditions, you can ask UKVI for it to be amended.

You can always contact our immigration advisers if you are not sure whether there are any errors or if you want us to check it for you.

You must report your error online within 10 days of collecting your new BRP. UKVI should get back to you with further instructions within a week.

What to do next

If you find a mistake on your vignette after you arrive in the UK, you must report it to the UK within 3 months of arrival here. UKVI should respond within a week with instructions of what you need to do next in order to correct this error.

If you applied to study with us for more than 6 months and have been issued with a vignette for the full length of your programme instead of a BRP card, please contact our team as soon as possible.

What to do next

1. Report theft or loss of your passport to the nearest Police Station (preferably in the area where your passport was stolen). The police should give you a reference number or a report. You need this information to apply for a new passport and replacement visa.

Please note that police does not always provide reports and may not issue a reference number for a lost document.

2. Replace your passport

Contact your Embassy or High Commission in the UK and apply for your passport replacement or for a travel document as soon as possible.

Contact your travel insurance company to check whether you can claim some of the costs back (if applicable).

Notify our Central Hub  and UKVI as soon as you receive your new passport. If you have a Police Registration Certificate, please remember to update it with details of your new passport.   

3. Apply to replace your vignette with a BRP card

When you receive your new passport, you can apply to UKVI to replace your vignette with a BRP card.

When you receive your new BRP, please check it to ensure there are no errors.  Please bring your new BRP to the Central Hub to be scanned and remember to update your Police Registration Certificate (if you have one) with details of your new visa.

Depending on how much time is left on your current visa and what your plans are, you may not need to apply for a replacement visa. Please contact our team for further advice.

What to do next

1. Report theft of your BRP to the nearest Police Station (preferably in the area where it was stolen). The police should give you a reference number or a report that you will need to apply for a replacement BRP.

Please note that police does not always provides reports and may not issue a reference number for a lost document.

2. Report the loss/theft or damage to the UKVI and apply for a replacement BRP card.

Report your lost/stolen BRP to the UKVI and apply for a replacement online by submitting the online form.

Contact Central Hub to request your Student Status letter and copies of your passport/visa if you do not have these.

If your BRP is due to expire within 4 weeks and you need to continue your studies in the UK, rather than applying for a replacement, you can apply for your visa extension. You must meet relevant immigration requirements in order to make a new visa application. Please check the UKVI guidance for more information.

Notify our Central Hub and update your Police Registration Certificate (if you have one) as soon as you receive your new BRP card.

 

What to do next

1. Report the loss/theft of your passport to the local police

Report the loss/theft/damage  of your BRP card to the local police to obtain a police report or incident reference number. You will need this evidence to apply for your BRP replacement.

If possible, request this report in English. If this is not available, you may have to translate your police report into English or another language (if required by your Embassy/High Commission).

2. Apply for your passport replacement

 Contact your Embassy or High Commission   in the country where you lost your passport and apply for a replacement or for a travel document. If you are in your home country, contact relevant passport authorities to apply for a new passport.

Contact your travel insurance company to check whether you can claim some of the costs back (if applicable).

Notify your school (department) if you have to wait for your replacement passport and cannot return and resume your studies as planned.

3. Get copies of your student status letter and passport/visa

Contact the Central Hub to request your Student Status letter and copies of your passport/visa if you do not have these.

4. Apply for a replacement visa

If your visa was in your lost/stolen or damaged passport, you can:

  • contact the UKVI Visa Application Centre in the country where you are to apply for a replacement visa, or
  • apply on the UK Government website for a ‘replacement BRP visa’ which allows you to re-enter the UK once only. Please note that you cannot apply online from North Korea.

Online application tips:

  • Choose ‘Other/s’ when selecting the reason for visit and visa type and ‘vignette transfer’ when selecting a visa sub type
  • You do not need to provide a new CAS or financial evidence with your visa replacement application
  • You may have to pay the Immigration Health Surcharge. If you have already paid this in your original visa, please mention this in the ‘additional information’ section. You should receive a refund in due course.

You should be issued a single journey visa that will allow you to return to the UK.  You must apply for a replacement BRP within 1 month of returning to the UK. Please contact us as soon as you are back for assistance with your visa replacement application. Please remember to bring your police report/reference number with you.

What to do next

1. Report the loss/theft/damage to the local police

Report the loss/theft/damage of your BRP card to the local police to obtain a police report or incident reference number. You will need this evidence to apply for your BRP replacement.

If possible, request this report in English. If this is not available, you may have to translate your police report into English or another language (if required by your Embassy/High Commission).

2. Report the loss/theft/damage to the UKVI

Report your lost/stolen BRP to the UKVI outside the UK.

Contact the Central Hub to request your Student Status letter and copies of your visa if you do not have these.

3. Apply for a replacement BRP visa

You can only apply for a ‘replacement BRP visa’ outside of the UK which lets you re-enter the UK once only.

You must apply online for ‘a replacement BRP visa’.  This visa will allow you to enter the UK once only. Once in the UK, you must apply for a replacement BRP within 1 month. Please note online applications are not available in North Korea.

Online application tips:

  • Choose ‘other/s’ when selecting a reason for visit and visa type and a ‘replacement biometric residence permit’ when selecting a visa sub type
  • You do not need to provide a new CAS or financial evidence with your visa replacement application
  • You may have to pay the Immigration Health Surcharge. If you have already paid this in your original visa, please mention this in the ‘additional information’ section. You should receive a refund in due course.

4. Apply for a new BRP

When you return to the UK, apply for a new BRP within one month of your arrival.

Can't find what you're looking for? Get in touch

Our Immigration Advisors provide free and confidential support on a range of study-related immigration queries.

Immigration advisers at the University of Hull

Immigration Team

Student Central (1st floor)