Circumstances under which a refund will be given
The tuition fee deposit is non-transferable and non-refundable, except under the circumstances below.
1. A refund of the full deposit paid will be given within the ‘cooling off’ period, 14 days from acceptance, or in the event of a default by the University of Hull for any of the following reasons:
- where the University withdraws a programme prior to the start of the start date
- where the University is unable to deliver a programme as advertised, due to circumstances beyond its control
2. A refund (less administration fee) will be given if an applicant fails to meet the required academic grades attached to their offer and their application is not successful on those grounds. A refund will only be made if the University is satisfied that sufficient evidence has been provided that shows the applicant has made a genuine effort to meet the conditions. English language certificates submitted as evidence in support of a refund request must be dated after the date of the tuition fee deposit payment.
3. Where a deposit payment was made and received later than 8 weeks before the programme start date and too late for an applicant to realistically join their programme. A refund (less administration fee) in normally given if the applicant does not wish to defer their start date.
4. Request for refund (less administration fee) will be considered where there are exceptional circumstances beyond an applicant's control, such as illness or bereavement of an immediate family member. An application for this type of refund must be supported by certified documents such as a doctor's certificate and/or other relevant documents verifying the situation.
5. Request for a refund (less administration fee) will be considered where a visa application is refused by the Home Office, except in the following circumstances:
- The UK Government has cancelled a visa as a result of a breach of visa conditions
- Falsified documents have been submitted with the visa application
- Where incomplete information has been submitted in support of a visa application and the Home Office determines that the student has made false representations and/or failed to declare information material to the visa application.
In addition, the failure to satisfy Home Office requirements from a visa credibility interview will not normally constitute grounds for a refund. However, requests can be considered on a case-by-case basis by the Director of Student Services. If an applicant has their visa refused due to an issue of credibility and lodges an administrative review which is successful in overturning the original decision to refuse a visa, the University will normally issue a refund. If an applicant chooses not to pursue an administrative review, or the original decision to refuse the application is upheld by the Home Office, a refund will not be given.
Additional points about refunds
Decisions regarding exceptional circumstance refunds are at the discretion of the Director of Student Services.
No refunds, other than for exceptional circumstances (see above), will be made once an applicant has arrived in the UK and after the start of the course.
Should an applicant be found to use fraudulent documents at the time of application or at the time of applying for entry clearance, no refund will be due.
Deposits will be held at least until the start date of the course applied for (or longer) at the discretion of the University, until the relevant checks have been undertaken before paying any agreed refund.
In line with UK money laundering laws, any fee paid will only be refunded to the person or body who paid the fee.
Failure to attend at the start of the programme, or withdrawal from the programme after enrolment will mean that the deposit is forfeited by the applicant. Where applicable, The Home Office will be informed that the student has not enrolled on the programme and has withdrawn.
Unless stated otherwise, all refunds are subject to a 10% administration fee. This fee will only be levied on the compulsory minimum deposit amount (i.e. the maximum administration fee is £200).
How to apply for a refund
Please complete and return the Request for Refund of Tuition Fee Deposit form.
Applications for a refund must be received by the University no later than six weeks after your intended course start date.
Requests for refund are submitted to the Admissions Service. The Admissions Manager will consider requests and can authorise refunds in line with the approved criteria. Any exceptional cases are considered at discretion by the Director of Student Services. Any appeal against a decision is considered by the Director of Student Services whose decision is final.