We want every student to have a positive experience during their time at university, but we know that sometimes things don't go right.
We recognise that sometimes things can go wrong and when they do we want to address your concerns as soon as possible. There are a number of informal channels you can use to resolve your problems and we encourage you to raise your concerns informally wherever possible.
A good starting point would be to approach your personal supervisor or you can raise a general enquiry on the Hubble Portal.
Additionally, the Hull University Students’ Unions Advice Centre provides free and impartial advice and guidance on any issues you may face as a student. To contact them call 01482 466263 or email husu-advice-centre@hull.ac.uk.
The student complaints process
In line with the Student Complaints Regulations a complaint is “an expression of dissatisfaction by one or more students about the University’s action or lack of action, or about the standard of service provided by or on behalf of the University”.
This means that if you feel that something isn’t happening as it should in relation to your student experience, we can help to put it right.
The complaints process is split into 3 stages
Stage 1: Local Resolution
Your complaint is reviewed and responded to by the relevant team in your Faculty or Service Area.
Stage 2: Complaint
If you are not satisfied with the response at Stage 1, it can be referred for further investigation by the Conduct and Complaints Team.
Stage 3: University review
A final review of your complaint by the University, if needed.
You can raise a complaint using the form on the Hubble Portal. You'll be kept updated through Hubble, where you'll also receive any outcomes or next steps.
Accessing support
Hubble is your home for student support. Whether you need to access wellbeing advice, financial guidance support, or help with academic and career questions, Hubble is here for you - online, by phone, or in person.