Welfare and support

Everyone needs a little extra help from time to time. We have a range of services available to give you support when you need it.

Academic support tuition

Academic support tuition is personalised, purposeful and structured support to help you achieve your personal goals for academic success, personal development, career progression and employability.

You'll be offered encouragement and advice to enhance your success as a student through the development of a meaningful and accessible tutoring relationship.

As an undergraduate or taught postgraduate student, you are allocated an Academic Support Tutor (AST) who will be a stable and consistent point of contact and academic support throughout your time at university.

Who is my Academic Support Tutor (AST)?

Your AST will be a member of academic staff from your subject area.  They will provide continuous academic guidance, help you to review and reflect on your achievements and progress, and empower you to take charge of your academic success and development of graduate attributes.

Your AST will be assigned to you before you start at university and may contact you before your first day on campus.  You will meet with your AST during induction, and continue to meet with them on a one-to-one basis, in addition to group meetings with other tutees from your subject area whilst here at Hull.

What are the benefits of academic support tuition?

Your AST will work in partnership with you throughout your time at Hull to help develop and nurture essential skills to enable you to succeed at university.

By attending individual meetings, you'll develop a meaningful relationship with your AST and have the opportunity to discuss and reflect on your academic progress in a supportive environment.  Through group meetings, you will build social relationships with others on your course and develop important academic, employability and personal skills that will benefit you at university and beyond.

Residence Life (ResLife)

Hull ResLife is all about creating an inclusive, friendly and supportive community in your hall – so you can make the most of your time here. We provide support to students in University accommodation (including The Lawns, The Courtyard, Taylor Court and the university houses) by visiting residents, creating a sense of community and enabling smooth living.

Our aim is to create a residential community that welcomes and supports all students living in our accommodation. Most of our residents are new to the University and to Hull and we are here to help with your transition into life in our fantastic city. You may be living away from home for the first time, but you'll also be taking on an exciting academic challenge – we're here to help you settle in and make the most of your time with us.

Drop in for a chat

You can talk to us about a variety of things relating to life and your living environment. There is no right or wrong reason to get in touch, and if we can’t help we'll always point you in the direction of the appropriate person or service.

Drop in times are advertised within your accommodation or you can email us at or call us on 01482 466897 and we can make an appointment for you to talk to someone.

Advice centre

Run by Hull University Union (HUU), the Advice Centre provides free confidential and impartial advice to students on a range of matters including funding and debt management, housing and academic issues.Based on the first floor of Student Central, the centre is open Monday to Friday from 9.30am – 3 pm (excluding Wednesdays, where hours are 12 noon – 3 pm). Please drop in or call anytime to make an appointment 01482 466263 or

Here are some of the ways that we could help you:

  • Student Finance - support including fees and funding and advice on budgeting.
  • Accommodation – advice on deposits, disputes, payments, repairs and contract overviews.
  • Academic – advice on mitigating circumstances, academic misconduct, academic appeals, change of programme of study, repeat year request, suspension of study and withdrawal.
Student Wellbeing, Learning and Welfare Support

At Hull, we understand that many of our students are living away from home for the first time, and this can be daunting. Ask HU is home to dedicated professional staff who provide free and confidential wellbeing services for any students who want to discuss issues that are causing them difficulty and affecting their studies. We provide a range of services including the following. We can be contacted on 01482 462222 (option 5) or

University chaplains

Regardless of your beliefs, our chaplains can support you in spiritual matters.

Disability Service

If you have a disability, learning difficulty, mental health or medical condition, the University's Disability Service can provide you with advice and guidance on accessing support.

Financial support

We are here to ensure that, wherever possible, financial circumstances do not become a barrier to studying at Hull.

Health and wellbeing

Our team are here to support you throughout your time at University, to promote and maintain positive wellbeing, in order to help you to achieve your full potential.  

Immigration advisors

Our specialist advisers are on hand to provide support to all our international students.

Can't find what you're looking for? Get in touch.

+44(0)1482 462222