Problems with your visa

Problems with your visa

Find out what to do if you experience problems with your visa. If you are unsure about what to do next, we can help - contact us.

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A visa rejected as invalid can occur if:

  • you do not use the correct form
  • you do not complete mandatory sections of the form
  • do not pay your application fee or IHS charge
  • do not provide your passport (without exceptional reason), BRP (if applicable), photographs and other mandatory documents

If this happens your application and documents will be returned to you unprocessed. UKVI should refund your visa application and IHS fee, but may retain their admin fee.

What to do next

Please contact us to discuss your options as a matter of urgency.

Your further options will depend on whether you have a valid leave when you receive the UKVI decision and whether you meet the UKVI requirements to submit a new application.

It may be possible to use your current CAS number (providing it is still valid by the time you are in a position to make your next application).

A visa rejected as invalid can occur if:

  • you do not use the correct form
  • you do not complete mandatory sections of the form
  • do not pay your application fee or IHS charge
  • do not provide your passport (without exceptional reason), BRP (if applicable), photographs and other mandatory documents

If this happens your application and documents will be returned to you unprocessed. UKVI should refund your visa application and IHS fee, but may retain their admin fee.

What to do next

Please contact us to discuss your options as soon as possible.

Your options will depend on when your course start date is and whether you continue to meet the UKVI requirements (including up to date bank statements showing that you have sufficient funds to cover your course fees and living expenses) for the next visa application and can obtain your visa, travel to UK and register before your last registration date (also referred to as your latest date).

If you are a continuing student, it will also depend on how long it will take for you to make a new visa application and return to the UK to resume your studies.

When the UKVI processes your visa application, they may decide that you do not meet relevant immigration rules and requirements for various reasons, for example:

  • your CAS was not valid at the time of your application
  • information on your CAS did not match the documents you have submitted
  • you did not have enough money in your bank account or you have not held your funds for at least 28 consecutive days
  • you did not meet other Tier 4 requirements

Please note that visa refusals must be declared and explained on all your future UK visa applications and sometimes on visa applications to other countries.

What to do next

If your application is refused, it is important that you contact us as a matter of urgency. There are strict deadlines on what you can do next and it is very important that you get in touch with us as soon as you received a UKVI refusal notice. Please e-mail immigration@hull.ac.uk scanned copies of your decision letter and all of the documents that you submitted with your visa application to enable us to assess the UKVI decision and to advise you on the further options available to you.

Your further options will depend on whether you made your visa application before your previous visa expired, whether your visa is still valid and whether you can successfully challenge the UKVI refusal or make a new visa application.

If you can prove that you submitted correct evidence with your visa application and the UKVI made an incorrect decision, it is possible to apply for UKVI decision to be reviewed by way of an Administrative Review.

The implications of refusal are very serious: your passport may be retained by the UKVI, you may not be able to continue studying and may have to leave the UK.

When the UKVI processes your visa application, they may decide that you do not meet relevant immigration rules and requirements for various reasons, for example:

  • your CAS was not valid at the time of your application
  • information on your CAS did not match the documents you have submitted
  • you did not have enough money in your bank account or you have not held your funds for at least 28 consecutive days
  • the UKVI did not find you a genuine student in your credibility interview
  • you did not meet other Tier 4 requirements

Please note that visa refusals must be declared and explained on all your future UK visa applications and sometimes on visa applications to other countries.

What to do next

If your application is refused, it is important that you contact us as a matter of urgency. There are strict deadlines on what you can do next and it is very important that you get in touch with us as soon as you received a UKVI refusal notice. Please e-mail immigration@hull.ac.uk scanned copies of your decision letter and all of the documents that you submitted with your visa application to enable us to assess the UKVI decision and to advise you on the further options available to you.

Your further options will depend on whether you can show that the UKVI made a mistake when deciding on your application and whether there is sufficient time for you to ask for your application to be reviewed by way of an Administrative Review.

An Administrative Review could take a long time and you may have to delay your studies.

If an Administrative Review is not the right option and you have enough time to make a new visa application, travel to the UK and register before the latest start date, you must obtain a new CAS number. Please note that depending on your reasons for refusal, you will need to provide up to date evidence that you meet Tier 4 visa requirements before the University can issue you another CAS.

You may have to defer your studies if you cannot obtain your visa in time for the start of your programme of study with us.

If you are a continuing student, it will also depend on how long it will take for you to make a new visa application and return to the UK to resume your studies.

In some cases, University may not be able to issue you another CAS.

What to do next

For certain types of BRP errors, such as incorrect personal details or incorrect T4 sponsor licence number, the UKVI may agree to amend it via their online reporting facility. You must report the error(s) to them within 10 days of receiving your incorrect BRP card.

If there is a mistake with the length or conditions of your visa, you will need to apply for an administrative review.

You must apply for the administrative review within 14 days of receiving your BRP. The administrative review process will incur a fee, which will be refunded to you if the review is successful. Please contact us for assistance so we can advise you on what to do next.

According to the UKVI, the process will take approximately 28 days to complete (if longer they will write to you).

What to do next

If you find a mistake on your new BRP card, you must report the problem(s) online within 10 days of receiving it.

When reporting the problem(s) with your new BRP card, you must provide as many details as possible. For example, your full name, date of birth, nationality, passport number, BRP card number, application or case reference number, the error(s) on your BRP card, your email address, postal address and mobile number.

The UKVI should email you within a week with details of what to do next. If the correction needed is agreed, you will be required to return your BRP to the UKVI with a covering letter explaining what the problem is. You send it by Special Delivery for a secure and fast delivery. You will also have a unique tracking number to check if it has been delivered.  Before posting, please take a colour copy of both sides of the BRP card for your own records.

What to do next

If you find a mistake on your vignette, please contact us for assistance so we can advise you on what to do next in order to correct the errors on your visa sticker.

What to do next

1. Report the loss/damage or tampering to the police

Report the loss/theft or tampered passport to the police to obtain a police report or incident reference number from the police. You will need this evidence to apply for your replacement passport.

2. Apply for your passport replacement

Contact your Embassy and apply for your passport replacement or for a travel document.

Contact your travel insurance company to check whether you can claim some of the costs back (if applicable).

Notify our Ask HU Team and update your Police Registration Certificate (if you have one) as soon as you receive your new passport.

3. Apply to replace your vignette with a BRP card

When you receive your new passport, you can make a UKVI application to replace your vignette with a BRP card. In order to do so, you need to complete a Transfer of Conditions (TOC) form.

If your UK visa was within 8 weeks of the expiry date when it was damaged or when your passport was lost or stolen, you may not need to apply to replace it. You should be able to apply for your visa extension, providing your meet relevant immigration requirements and need to continue your studies in the UK.

What to do next

1. Report the loss/damage or tampering to the police

Report the loss/theft or tampered BRP card to the police to obtain a police report or incident reference number from the police. You will need this evidence to apply for your BRP replacement.

2. Report the loss/damage or tampering to the UKVI

Report your lost/stolen BRP to the UKVI by completing their online form.

Contact AskHU to request your Student Status letter and copies of your passport/visa if you do not have these.

3. Apply for a replacement BRP card

Apply for your BRP replacement card within 3 months of reporting it to the police.

If your BRP is due to expire within 4 weeks and you need to continue your studies in the UK, rather than applying for a replacement, you will need to apply for your visa extension, providing you continue to meet relevant immigration requirements. Please check the UKVI guidance for more information.

Notify the AskHU Team, and update your Police Registration Certificate (if you have one) as soon as you receive your new BRP card.

What to do next

1. Report your passport theft/loss or tampering to the police

Report the loss/theft or tampered passport to the police to obtain a police report or incident reference number from the police. You will need this evidence to apply for your passport replacement.

If possible, request this report in English. If this is not available, you may have to translate your police report into English or another language (if required by your Embassy).

2. Apply for your passport replacement

Contact your Embassy and apply for your passport replacement or for a travel document if you are not in your country of residence. If you are in your home country, contact relevant passport authorities to apply for a new passport.

Contact your travel insurance company to check whether you can claim some of the costs back (if applicable).

Notify your school if you have to wait for your replacement passport and cannot return and resume your studies as planned.

3. Get copies of your student status letter and passport/visa

Contact AskHU to request your student status letter and copies of your passport/visa if you do not have these.

4. Apply for a replacement visa

If your visa was in your lost/stolen or damaged passport, you can:

  • contact the UKVI Visa Application Centre in the country where you are to apply for a replacement visa, or
  • apply on the UK Government website for a ‘replacement BRP visa’ which allows you to re-enter the UK once only. Please note that you cannot apply online from Cuba or North Korea.

Online application tips:

  • Choose ‘Other/s’ when selecting the reason for visit and visa type and ‘vignette transfer’ when selecting a visa sub type
  • You do not need to provide a new CAS or financial evidence with your visa replacement application
  • You may have to pay the Immigration Health Surcharge. If you have already paid this in your original visa, please mention this in the ‘additional information’ section. You should receive a refund in due course.

You should be issued a single journey visa that will allow you to return to the UK. Please contact us [LINK to new immigration advice centre] as soon as you are back for assistance with your visa replacement application. Please remember to bring your police report/reference number with you.

What to do next

1. Report the loss/damage or tampering to the police

Report the loss/theft or tampered BRP card to the police to obtain a police report or incident reference number from the police. You will need this evidence to apply for your BRP replacement.

If possible, request this report in English. If this is not available, you may have to translate your police report into English or another language (if required by your Embassy).

2. Report the loss/damage or tampering to the UKVI

Report your lost/stolen BRP to the UKVI by completing their online form.

Contact the AskHU Team to request your Student Status letter and copies of your passport/visa if you do not have these.

3. Apply for a replacement BRP visa

Outside of the UK you can only apply for a ‘replacement BRP visa’ which lets you re-enter the UK once only.

You must apply online. Please note online applications are not available in Cuba and North Korea.

Online application tips:

  • Choose ‘other/s’ when selecting a reason for visit and visa type and a ‘replacement biometric residence permit’ when selecting a visa sub type
  • You do not need to provide a new CAS or financial evidence with your visa replacement application
  • You may have to pay the Immigration Health Surcharge. If you have already paid this in your original visa, please mention this in the ‘additional information’ section. You should receive a refund in due course.

4. Apply for a new BRP

When you return to the UK, apply for a new BRP within one month of your arrival.

Can't find what you're looking for? Get in touch

Our Immigration Advisors provide free and confidential support on a range of study-related immigration queries.

Immigration advisers at the University of Hull

Immigration Team

Student Central (Third Floor)